This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on polivoz.com (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this information as “Device Information”.

We collect Device Information using the following technologies:

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How do we use your personal information?

We use the Order Information we collect generally to fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices and/or order confirmations). We also use this Order Information to communicate with you.

We also review our orders for potential fraud or risk and, in accordance with the preferences you have shared with us, provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and by assessing the success of our advertising and marketing campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use it, as described above.

For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information in this policy.

We also use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information on this page.

You can opt out of Google Analytics using this add-on.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

Child Safety Standards Policies

Polivoz strongly emphasizes the importance of protecting our community from any content that includes threats or that seeks to glorify or trivialize sexual exploitation and acts of violence. We act urgently to remove any material that falls within these categories.

Our understanding of sexual exploitation is comprehensive and covers a wide range of unacceptable behaviors. It goes beyond requesting, exchanging, or distributing sexual material; it includes any sexual content involving minors, which we treat with the utmost seriousness.

We consider any threat to distribute intimate images—especially those shared without consent—to be a serious violation of our policies.

Activities involving the offer of sexual services (prostitution, escorting, sexually explicit massages), as well as the recording or distribution of sexual encounters, are strictly prohibited. If necessary, we will escalate the matter to the competent authorities.

Data protection

POLIVOZ S.A.S. processes personal data in accordance with Ecuador’s Organic Law on Personal Data Protection (LOPDP) and, in particular, under the provisions of Articles 7, 9, and 34 through 36, which regulate the lawfulness of processing, confidentiality, communication, and the transfer of personal data.

1. Applicable lawful basis (Article 7 LOPDP)

The LOPDP establishes that personal data may be processed and disclosed when there is a legal obligation, a public authority mandate, or when processing is necessary to comply with corporate, regulatory, administrative, tax, or fiscal obligations.

Under this article, POLIVOZ only transfers personal data to third parties when strictly necessary to:

• Respond to formal requests from competent authorities.
• Comply with legal obligations (corporate, regulatory, administrative, or tax-related).
• Cooperate in processes arising from complaints, investigations, or legally ordered verifications.
• Outside these cases, personal data is not shared or provided to third parties.

2. Confidentiality and duty of secrecy (Article 9 LOPDP)

Article 9 provides that data controllers must adopt confidentiality, secrecy, and security measures and obligations with respect to the data they process.

Therefore, POLIVOZ guarantees that:

• User information remains encrypted and protected.
• Internal access is strictly limited to authorized personnel and based on operational needs.
• No unauthorized use or disclosure is carried out beyond what is permitted by law.

3. Communication and transfer of personal data (Articles 34, 35, and 36 LOPDP)

The LOPDP distinguishes between data communication, international transfer, and communication for legal compliance. In the case of POLIVOZ:

Article 34 – Communication of personal data: permitted when there is a lawful basis, such as compliance with a legal obligation or requests from public authorities. POLIVOZ applies this rule only when it relates to complaints or formal requests.

Article 35 – Rules for communication: any disclosure must meet security, confidentiality, and proportionality duties. POLIVOZ does not disclose more information than necessary to meet the legal obligation.

Article 36 – Exceptions and permitted transfers: disclosure is allowed without consent when there is a specific law or an order issued by a competent authority. This covers, for example, complaints, official investigations, and tax compliance before the SRI or other regulatory entities.

4. User safeguards

Based on these provisions:

• Transfers are not made for commercial purposes, and data is not shared with third parties unrelated to the operation of the service.
• Processing follows strict security, confidentiality, and encryption standards.
• Any disclosure is made only when required by law or requested by a competent authority, and always within the limits established in the cited articles.

If you need to exercise any of your rights as a data subject, or would like additional information about our processing of personal data, please email protecciondedatos@polivoz.com and we will be happy to assist you.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at soporte@polivoz.com